Dealer Locator and Geo-Location

Your HubSoft portal automatically geo-locates your dealers and orders for FREE!

Geo-locating works by determining the longitude and latutuide of all the addresses you receive. You can pinpoint them on a map or calculate the distance between them, anywhere in the world. This is how Google Maps and GPS devices are able to determine your location and calculate driving directions.

These calculations are used on your web site to allow your customers to enter a zip code and find their closest dealers. You can monitor how close together your dealer stores are in any territory and test that they are not too close together. You can even use this information to create maps of your sales activities or see where products are popular geographically.

This is already part of your web portal and does not require you to purchase or or configure anything to get this capability on your web site and in your business.

ProcessingPoint

ProcessingPoint allows you to transact credit cards online without the additional expense of a payment gateway. This allows you to keep your existing bank relationship and still work with a high-quality, low-cost processor. Your portal is already connected to ProcessingPoint, so all you need to do its sign-up with them and get your merchant number. There is a small subscription for this service and a per transaction charge, like all payment gateway providers.

Your portal gives you the option to transact the credit card for payment when the order is submitted. You can also set the processing to authorize the credit card when the eCommerce is submitted and release it to process with the bank when the eCommerce is shipped. This allows you to know that the card is authorized and not actually process the charge until the Orders are shipped.

Be sure to let your ProcessingPoint representative know your account if for your HubSoft portal so that they give you the correct configuration. You can also contact HubSoft to check the configuration for your to be sure your transactions all go smoothly.

For more information, please contact ProcessingPoint at http://www.processingpoint.com/.

Avalara Tax Service

Sales and use taxes are constantly changing. It is difficult to keep up with every increase and decrease across more than 12,500 North American regions. Avalara offers a convenient and affordable solution - AvaTax® - is fully integrated into your HubSoft portal for all your Pro Orders.

Calculating your sales tax using a single percentage rate for the entire state is not accurate. Avalara geo-locates the 'Ship To' address and calculate the correct sales tax for each of your Styles. This even cleans up the 'Ship To' address to avoid returned shipments for all your Pro Orders.

You should contact Avalara at http://www.avalara.com/ to sign up. Avalara offers several affordable plans and you should mention HubSoft to get the proper configuration. You must login to the Avalara portal and accept their license agreement to get the following license key.

Welcome eCommerce

Welcome Developers!

This section provides you some details about HubSoft's web service connectivity.

Full Circle Integration

If you use Innovative System's Full Circle your portal is already connected. All your inventory, dealers and order status will all be automatically updated from Full Circle. Orders are received directly into Full Circle and there is no additional EDI charges for your orders to be processed.

All your orders will be visible to your sales reps and dealers on your portal, even when they were originally entered into Full Circle and not your portal. Call us today to learn more about how easy it is to setup and maintain your portal with Full Circle.

Welcome

Here you can find detailed information about the features and functionality available in HubSoft. If you don't find what you are looking for, please contact us and let us know what you need.

Web Service Message Codes

HubSoft provides several API's to enable your company web site, eCommerce or Pro-Portal. As part of these transactions, message will be passed to you that may have originated within HubSoft or an external service where the message is being passed through. To make it easy to write your own methods or message handling, HubSoft provides you one of the following prefix codes to programatically determine the message you received.

Web Service Message Return Codes
TAX	Error with external tax service, such as address validation within Avalara.
QNA	Quantity not avaliable - In this case, the error message will contain SKU in the format: SKU: error message. This is used when transacting both sales tax and credit card transactions.
CRD	Credit card processing error. Error code will be embedded in the message: ErrorCode: error message.
QLP	Quantity Limit Program - This indicates that the user is attempting to purchase more products than are allowed by the program purchase limits.
QLE	Quantity Limit Exceeded - This indicates that the user is attempting to purchase more than their promotional program limits allow.
INF	Item not found - In this case error message will contain SKU in the format: SKU: Item with SKU.
EPC	Promotion Code has expired. The expiration is based on the local time zone for the company and defined at the 'code-level'.
UPC	Promotion Code has been used. These cases will throw exceptions in web service processing.
IPY	Invalid Payment Method Code. This is returned when a payment type for the program is not available or is not matched.
IPC	Invalid Promotion Code. The access code being provided is not valid or has been consumed.
ION	Invalid Order Number. This occurs for transactions that are updating an existing order and the order number is not matched.
ISM	Invalid Shipping Method Code. This is returned when the shipping method is not available on the program or not matched.
ANF	Invalid Access key Passed. This message is returned when the web service call does not contain a valid web service access key.
UAA	Unauthorized Access. You are invoking from unauthorized location based on your IP address.
WSD	Requested Webservice method is disabled for the access code in the web service.
IOD	Invalid Order Date - This is displayed when the format of the order date is invalid or the order date is not allowed for the start dates on the season.
QEX	Quantity Exceeded - This indicates that the quantity ordered exceeds the available inventory for the product.
ATX	Avalara Tax Error - This is returned if there is a processing error with the Avalara Tax Service.
DSK	Duplicate SKU - The SKU being address to the order line items already exists on the order.
UNK	Unknown Error 0- This is a generic message code for a validation error in the web services. Contact HubSoft to get more direction on this error.
INF	Item Not Found - The SKU that is being added to the order line items can not be matched to a SKU in the product tables.
BNF	Buyer Not Found - The buyer record provided in the order web service was not found.
DPO	Duplicate Purchase Order - This indicates that the purchase order being used on the web service order has already been applied to another order for that dealer.
MPO	Missing Purchase Order - The purchase order valeu is missing and is required to create the order record.
MSC	Missing Store Code - This indicates that the store code was not provided.
ISC	Invalid Store Code - This indicates that the store code or unique identifier within the dealer provided was not found.
IOS	Invalid Order Status - The status value passed in the request is not valid.
IAC	Invalid Account Code - The account or dealer code or unique identifier was not found.
IOT	Invalid Order Type - The order type code passed is not valid.
ISC	Invalid Season Code - The season code provided in the order can not be found.
IBT	Invalid Billing Term - The billing term provided on the order was not found.
ISR	Invalid Sales Rep - The sales rep provided on the order was not found.
ISM	Invalid Shipping Method - The shipping method provided on the order was not found.
IIC	Invalid Item Count - There is no quantity of an item on the order being transacted.

You can test for these codes in your return messages. Then write your own translation or application response to these errors. You also receive the detailed error description appended to these codes should want to parse the message and display more detail.

Sales Tax

Sales tax calculations are complicated which is why several HubSoft companies subscribe to our integrated third party tax services for compliance. This is a great help to collect the correct sales tax amount as well as simplifying your tax reporting to the various states and counties.

Now you can include your Dealer Orders along with Direct Orders as you have in the past. Including the Dealer Orders allows you to report all your sales through the tax service, even though you do not charge some dealers sales tax. Just enter their tax certificate number on the dealer record and HubSoft will properly manage your tax calculations.

The Direct Order tax calculation rules are still determined on the different programs and your policies on those programs. So you can decide to not collect tax, use the internal tax table, collect only for those states you have nexus, or choose an integrated service.

On the Dealer Orders, you have the same controls to allow you to use the internal tax table in HubSoft or external services. When you submit a Dealer Order, HubSoft will calculate the proper sales tax for each store on the order. This will use the warehouse that the order will fulfill from and the 'Ship To' address for each store. The totals will be displayed on each store against that store's pricing incentives and location. If the tax service is not able to validate an address, you will see an error message on the order screen and the work-flow will not allow you to continue until the address is corrected and the sales tax can be calculated.

When you use a tax service, each of the stores on your order will be represented as a separate tax document. This tax document will be numbered by the order number with a '-' and the store id. This will allow you to look at your tax transactions and see all the stores on the order and still be able to determine the tax document for each store. Then when the order is indicated as 'shipped', the tax documents will all automatically be committed by HubSoft. For WorldShip users, this process will be automatic so that the tax documents will be committed as they are on the Direct Orders.

You will also see that the shipping and sales tax for each store is also available on the Order PDF that you can download or include in the automated emails from HubSoft. These values are also added to the QuickBooks interface so they can be downloaded and loaded into QuickBooks.

Just go to the configuration for your tax service and select how you would like to have the Dealer Orders transacted. The Direct Orders for VIP, Employee Purchase and eCommerce will be managed on each of their individual programs where you set your other ordering policies. Just be sure that you have store id's for all your dealer stores so you do not miss any tax transactions.

With this enhancement, now it is easy to calculate taxes on all your order types to give you more options on how you manage your business. You can also get a complete reporting of your sales with your tax service to now be able to report direct through them to save you time and money.

If you have any questions about this enhancement, please contact your Customer Support Representative and they will be happy to walk you through it.

Pricing

Your price is determined by the functionality you want and the size of your company. There are no software licenses, annual charges or long-term commitments.

Monthly Subscription - You pay a monthly subscription for all the features and functionality for all your orders, styles dealers and reps. Contact us to get a quote for your brand.

Web sites, catalog builds or any other support you need will be charged separately. Contact us today to get your own custom quote.

Consumer Direct eCommerce

Your web site is a reflection of your brand, and HubSoft provides an integrated eCommerce web site to create a seamless customer experience. This is not a template or link to a shopping site that 'kind of' looks like your brand.

Your consumer direct web has:

• Hosted web site managed from your HubSoft portal .
• Ability to manage products, pricing, terms and inventory allocation.
• Customer login to access order history and 'restricted' programs.
• Simple and fast checkout process that pulls customers through.
• Infinitely scalable, hosted and secure. Monitored 24/7.
• Integrated credit card, address validation and sales tax services.
• Customizable HTML emails for any notifications.
• Customer management for email marketing.
• Built-in Search Engine Optimization.
• Advanced search and merchandising
• Integration to your internal ERP application or QuickBooks.

Sales Forecasting

Sales reps need current information to be effective. Your HubSoft portal provides them with dashboards to quickly understand where they are against their sales forecast.

Your portal allows you to define rep sales forecasts, to set sales goals by season and compare performance to the prior year. Defining this by season allows reps to check their pre-book orders against their current, at-once season.

Their dashboard also shows them their order pipeline, order starts, cancelling orders and more. Reps now can manage their business because your portal provides them all the tools they need to be successful.

Employee Purchase

Employee purchase programs allow your dealer's employees to purchase your products at a discount. This is a great tool to get your product on important influencers and help your sales reps open new accounts. Combine this with online training to motivate sales people on the shop floor.

Your employee purchase programs are accessed on a custom site to best reflect your brand. Define limits on products, pricing and inventory allocation. Control shipment rules based on your dealer's preferences. Track sales by store, sales rep and employee.

Your site can be integrated into other web sites or employee intranets to provide a seamless integration for employee purchases. Employee purchase is a special type of eCommerce that is built into your HubSoft portal.

Pro Commerce

Pro/VIP commerce gives you the tools to promote your brand to the influencers in your industry. This special type of eCommerce is fully supported from your HubSoft portal.

Pro/VIP sales are transacted through a custom web site that represents your brand. You can hand out access codes, create affiliate programs or have them sign-up on your web site. Track the performance of each program through your portal dashboard.

You have all the controls to manage the different products, pricing, terms and inventory allocation for as many concurrent programs as you want to offer. Pro and VIP customers are all managed in your HubSoft portal so you can market to them, add then to new programs and see purchase history.

Rep Ordering

The success of your business is the direct results of how successful your retails are. HubSoft gives your Sales Reps the tools they need to manage their business and help your retailers get the right product at the right time. Your portal will allow them to view orders, write orders and support their customers. Provide access to real-time inventory availability, credit status, buyer contact information and sales commissions. Reps can view current and future inventory availability from multiple warehouses.

Reps manage their sales forecasts and view where they are against their goals in real-time. They can view account performance and identify the retailers that are not performing to work with them.

Reps can even email orders from Excel to the portal and have them automatically processed as an order. This means you can automate your Excel orders even when the user does not access your portal.

Dealer Ordering

Be easy to do business with. Let your dealers write orders 24/7, check availability and credit status. Re-orders, at-once and pre-season orders can all be written against available inventory and future availability.

Dealers can also check their orders, search orders and view orders that they submitted 'offline' when integrated to your 'back office' system. Your dealers will know where orders are without playing phone-tag with customer service or sales reps.

Increase your sales, enhance your customer service and make your order process automated and integrated.